Complaints Procedure

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Here at Weekdays, we are passionate about giving our customers an exceptional service, however, we understand that occasionally things can go wrong – That’s where our complaints procedure comes in.

If this happens, we’d really like your feedback – Not only are we allowed the opportunity to resolve your concerns, but it also helps us to learn and improve our customer service. If you have a concern or are dissatisfied in some way, our Customer Experience Team will investigate your concerns in a fair and independent manner.

Our complaints procedure ensures we can maintain our high standards of care for our clients.

To allow the Customer Experience Team to investigate and resolve your concerns, please ensure that you provide us with:

  • your name
  • business name
  • business address
  • telephone number
  • email address

Please provide us with an explanation of your concerns Upon receipt of your concerns, the Customer Experience Team will look to acknowledge your complaint within three working days and aim to resolve the matter within 7 working days.

However, whilst we will make every effort to resolve your complaint as soon as possible, there are some circumstances in which this may take longer. If it does take longer than this, we will keep you updated with the progress of your complaint. And, where possible, offer you an anticipated resolution date. After receiving an initial resolution to your complaint, if you remain dissatisfied, your concerns can be escalated to our Customer Experience Team by contacting us on 0330 202 1200 or emailing us at Enquiries@fruidel.com

Again, the Customer Experience Team will aim to provide you with a resolution within 7 working days. If this is not possible, you will be kept informed.

Every aspect of our customer complaints procedure is designed with your business in mind so we can propel your business in the direction you desire.

You can contact us with your concerns via:

Enquiries@fruidel.com